Security monitoring & Managed services

Security monitoring & Managed services2019-10-07T10:37:46+00:00

Monitoring as a service (MaaS) is one of many cloud delivery models under anything as a service (XaaS). It is a framework that facilitates the deployment of monitoring functionalities for various other services and applications within the cloud. The most common application for MaaS is online state monitoring, which continuously tracks certain states of applications, networks, systems, instances or any element that may be deployable within the cloud.

Benefits of Monitoring as a Service (MaaS)

  • Ready to Use Monitoring Tool Login: The vendor takes care of setting up the hardware infrastructure, monitoring tool, configuration and alert settings on behalf of the customer. The customer gets a ready to use login to the monitoring dashboard that is accessible using an internet browser. A mobile client is also available for the MaaS dashboard for IT administrators.
  • Inherently Available 24x7x365: Since MaaS is deployed in the cloud, the monitoring dashboard itself is available 24x7x365 that can be accessed anytime from anywhere. There are no downtimes associated with the monitoring tool.
  • Easy Integration with Business Processes: MaaS can generate alert based on specific business conditions. MaaS also supports multiple levels of escalation so that different user groups can get different levels of alerts.
  • Cloud Aware and Cloud Ready: Since MaaS is already in the cloud, MaaS works well with other cloud based products such as PaaS and SaaS. MaaS can monitor Amazon and Rackspace cloud infrastructure. MaaS can monitor any private cloud deployments that a customer might have.
  • Zero Maintenance Overheads: As a MaaS, customer, you don’t need to invest in a network operations centre. Neither do you need to invest an in-house team of qualified IT engineers to run the monitoring desk since the MaaS vendor is doing that on behalf of the customer.

When to Use Monitoring as a Service (MaaS)?

  • Price Sensitive Customers: For small and medium enterprises, MaaS provides cost effective pay per use pricing model. Customers don’t need to make any heavy investments neither in capital expenditures (capex) nor in operating expenditures (opex).
  • Cloud Based SaaS and PaaS offering Add-On: MaaS provides a better technology fit for monitoring cloud based SaaS and PaaS offerings. MaaS can be provided as an add-on product offering along with SaaS and PaaS.
  • Distributed Infrastructure Assets: In scenarios where the IT infrastructure assets are distributed across different locations and branch offices, MaaS is a good option since the monitoring infrastructure is centralized in the cloud and can easily monitor all distributed infrastructure assets.
  • Mixture of Cloud and On-Premise Infrastructure: MaaS is already in the cloud. Hence in deployments where customer has a mix of on-premise and cloud infrastructure, MaaS provides good monitoring options for the hybrid environment.
  • Multitenant Monitoring Requirements: For vendors offering multi-tenant functionality on their hosted services, MaaS provides a strong backend framework for monitoring the multi-tenant services and their availability.

Infrastructure Assets that can be Monitored using MaaS

  • Servers and Systems Monitoring: Server Monitoring provides insights into the reliability of the server hardware such as Uptime, CPU, Memory and Storage. Server monitoring is an essential tool in determining functional and performance failures in the infrastructure assets.
  • Database Monitoring: Database monitoring on a proactive basis is necessary to ensure that databases are available for supporting business processes and functions. Database monitoring also provides performance analysis and trends which in turn can be used for fine tuning the database architecture and queries, thereby optimizing the database for your business requirements.
  • Network Monitoring: Network availability and network performance are two critical parameters that determine the successful utilization of any network – be it a LAN, MAN or WAN network. Disruptions in the network affect business productivity adversely and can bring regular operations to a standstill. Network monitoring provides pro-active information about network performance bottlenecks and source of network disruption.
  • Storage Monitoring: A reliable storage solution in your network ensures anytime availability of business critical data. Storage monitoring for SAN, NAS and RAID storage devices ensures that your storage solution are performing at the highest levels. Storage monitoring reduces downtime of storage devices and hence improves availability of business data.
  • Applications Monitoring: Applications Monitoring provides insight into resource usage, application availability and critical process usage for different Windows, Linux and other open source operating systems based applications. Applications Monitoring is essential for mission critical applications that cannot afford to have even a few minutes of downtime. With Application Monitoring, you can prevent application failures before they occur and ensure smooth operations.
  • Cloud Monitoring: Cloud Monitoring for any cloud infrastructure such as Amazon or Rack space gives information about resource utilization and performance in the cloud. While cloud infrastructure is expected to have higher reliability than on-premise infrastructure, quite often resource utilization and performance metrics are not well understood in the cloud. Cloud monitoring provides insight into exact resource usage and performance metrics that can be used for optimizing the cloud infrastructure.
  • Virtual Infrastructure Monitoring: Virtual Infrastructure based on common hypervisors such as ESX, Xen or Hyper-V provides flexibility to the infrastructure deployment and provides increased reliability against hardware failures. Monitoring virtual machines and related infrastructure gives information around resource usage such as memory, processor and storage

Our remote CCTV monitoring enables your site to be monitored 24/7, ensuring onsite security and safety. Through remote video monitoring, our team of professionals can provide real-time video surveillance, monitor threats, follow intruders, inform authorities, and sound alarms when necessary. As a result, you won’t have to relinquish any aspects of onsite video surveillance and security, as you will receive the same level of protection, at lower costs.

CCTV Monitoring Services

  1. Video Monitoring: Our video monitoring team can help you set-up and conduct video observations of public areas that are in plain view of others. Our team is trained to use the camera appropriately in terms of the technical, legal, and ethical parameters. We will monitor the proceedings based on suspicious behaviour and respect the privacy of other people.
  2. Quality Assurance: Our monitoring team head will be conducting oversight of CCTV operator activities and performance. They will also conduct periodic and unscheduled reviews to ensure that the performance always stays top-quality. These processes will help in keeping the operations smooth and efficient.
  3. CCTV Monitoring Documentation: Each of the incidents observed on the CCTV will be documented for future purposes and generating reports. Our team ensures that the various details are added to the report such as the specific camera that was used, the area, timestamp, and any other pertinent information that was gathered by the CCTV.

Perpetual security surveillance enables our IT security professionals to immediately identify and rectify any onsite security gaps. We also sound real-time alerts and inform the local authorities in case of a security breach, thereby warning any potential intruders and discouraging them against engaging in antisocial behaviour.